Refund policy
At Apis, we pour our hearts into crafting small-batch, high-quality products that are as unique as nature itself. Due to the artisanal nature of our goods, please note the following:
Returns & Exchanges
We are unable to offer exchanges or refunds except in the following cases:
- Damage Upon Arrival: If your order arrives damaged due to shipping breakage or extreme temperatures, please contact us immediately for assistance.
Variations in Products
- Natural Variability: Textures, scents, and colors may vary from batch to batch. These differences are a result of seasonal changes and the unique characteristics of our farm harvests.
- Uniquely Yours: Each product is a testament to the care and creativity of our small-batch production process.
If you have any concerns or questions about your order, don’t hesitate to reach out to our team. We’re here to help and ensure you enjoy the full Apis experience.
